General

Last Updated: April 19, 2021

Thank you for your interest in AUTEL ROBOTICS Co., Ltd. and its affiliated companies (“AUTEL ROBOTICS”, “we,” or “us”) and in the various hardware, firmware, software, websites, applications, and services provided by us and on which a link to this Privacy Policy (this “Policy”) is displayed (each, a “Product” or “Service” and, collectively, the “AUTEL ROBOTICS Products and Services”).

This Policy describes:

By using AUTEL ROBOTICS Products and Services, you consent to the privacy practices described in this Policy.

Information We Collect

We may collect information about you directly from you, from third parties, and automatically through your use of the AUTEL ROBOTICS Products and Services. Some information we collect from you are referred to as “personal information” or “personal data” in this Policy. Personal information or personal data is data that can identify you, or data that we can relate to you, such as your name, email address, credit card number, and shipping address.

How We Use the Information We Collect

We use information we collect through AUTEL ROBOTICS Products and Services in a variety of ways in providing the AUTEL ROBOTICS Products and Services and operating our business. The use of information that we collect includes the following:

If you are located in the European Economic Area, we will only use your information when we have a valid legal ground, including when:

When We Disclose Information

We will not disclose your information that we collect through AUTEL ROBOTICS Products and Services to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose information to third parties in the following circumstances:

Your Rights and Choices Regarding Collected Information

You may update, correct, or delete certain AUTEL ROBOTICS account information and preferences by accessing your account preferences page, available through certain AUTEL ROBOTICS Products and Services, including the auteldrones.com and various mobile applications. If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us by sending your request to us by email at .

If you are located in the European Economic Area, you may also have the right to request access to additional information, including the right to request access to and receive certain information we maintain about you; to update or correct inaccuracies in the information we maintain about you; to receive a copy of the information which you provided for its transmission to another company; to object to the processing on grounds relating to your particular situation; and to have the information blocked, deleted, or erased, as appropriate. When we process personal data on the basis of your consent, you can also withdraw your consent. If you withdraw your consent, we will apply your preferences going forward, and this will not affect the lawfulness of the processing before you withdrew your consent.

Note, however, that if you exercise your right to object or your rights of blocking, deletion or to be “forgotten,” or if you decline to share certain information with us, or if you withdraw your consent to our processing of information about you, we may not be able to provide to you some, or any, of the features and functionality of AUTEL ROBOTICS Products and Services.

Likewise, if you close your AUTEL ROBOTICS account, you will not be able to sign in to AUTEL ROBOTICS Products or Services or access any of your information. However, you can open a new account at any time. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit, as authorized under applicable law, for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. In addition, if certain information has already been provided to third parties as described in this Policy, retention of that information will be subject to those third parties’ policies.

If you wish to exercise any rights you have under applicable data protection law, including the right to access, amend or delete any information we hold about you, you may contact us at .

For California resident customers, your additional rights are provided in the California Privacy Notice attached to this Policy.

Third-Party Services

AUTEL ROBOTICS Products and Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services, or any information otherwise collected by such third-party sites or services is collected directly by the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through AUTEL ROBOTICS Products and Services.

We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through AUTEL ROBOTICS Products and Services. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Use” before engaging in any business or uploading any information.

Children’s Privacy

Except for certain products that are marked as “14+” or “for customers over the age of 14,” AUTEL ROBOTICS Products and Services are not directed to children under the age of 16. We do not knowingly collect information from children under the age of 16 without obtaining parental consent.

Data Security

We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

International Transfers of Personal Data

Your information collected by AUTEL ROBOTICS may be transferred to and accessed by AUTEL ROBOTICS entities and business partners globally. You should be aware that the local laws in non-EEA countries may provide less protection than the laws applicable in the EEA. We nonetheless provide the same level of protection as specified in this Policy, regardless of the location of processing.

Retention of Your Information

We retain your information to provide service to you, or as required by applicable laws or regulations. We aim to retain your information only for the period necessary to fulfil our obligations under this Policy, unless otherwise required or permitted by law. We will carefully assess the need to collect data, the type of data collected, relevant legal framework, and the statute of limitations when determining the retention period.

Changes and Updates to this Policy

We may update this Policy from time to time. If we modify this Policy, we will make it available on or through the AUTEL ROBOTICS Products and Services and indicate the date of the latest revision. We will make reasonable efforts to notify you of the change.

Our Contact Information

Please contact us with any questions or comments about this Policy or our data practices by email at . AUTEL ROBOTICS Co., Ltd., 9th Floor, Bldg.B1, Zhiyuan, Xueyuan, Xili, Nanshan, Shenzhen, 518055, China. You may contact us to have your information blocked, deleted or erased, or to opt out from profiling where your prior usage of AUTEL ROBOTICS Products and Services is processed to provide you with customized or personalized products, services or advertisements, or to obtain copies of certain of your information in a portable format. If you think that any of your rights have been infringed by us, you may also lodge a complaint with us or with a data protection regulator, including in your country of residence, place of work or where an incident took place. You can find out more information about your rights by contacting your local data protection regulator. If you have any queries or wish to exercise any of your rights under this Policy, then please contact us as set out above.

Cookie Policy

What are Cookies?

When you use AUTEL ROBOTICS websites or online services, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Service. Please review your web browser “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept certain types of cookies, you may not be able to utilize the features of AUTEL ROBOTICS Products and Services to their fullest potential. We may use third party cookies as well. AUTEL ROBOTICS does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use AUTEL ROBOTICS Products and Services.

We may also automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons” (together with cookies, “cookies and similar technologies”). This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, the pages or other content you view or otherwise interact with on a Product or Service, and the dates and times that you visit, access, or use AUTEL ROBOTICS Products and Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.

Cookies Used by AUTEL ROBOTICS

We use different types of cookies as listed below. They help us to provide and improve the AUTEL ROBOTICS Products and Services, such as showing you the most relevant information and your customized webpage. Some or all of the cookies listed may be stored in your browser or devices.

Strictly necessary cookies. These cookies are essential for you to use the AUTEL ROBOTICS Products and Services, such as the cookies used for carrying out the transmission of a communication, the cookies that record requests for information from the Internet and block web attacks so as to ensure web security, the cookies that are strictly necessary for us to provide information society services that you request. You must accept strictly necessary cookies to be able to use AUTEL ROBOTICS Products and Services.

Preference cookies. These cookies are also known as “functionality cookies”, these cookies allow us to remember choices you have made through your use of the AUTEL ROBOTICS Products and Services, like what language you prefer, what region you are in, or what your username and password are so you can automatically log in. These cookies can help us reallocate work load among our servers and enable our web pages to respond faster.

Statistics cookies. These cookies are also known as “performance cookies”, these cookies collect information about how you use the AUTEL ROBOTICS Products and Services, like which web pages you visited and which links you clicked on. These cookies can help us to improve user experience of using AUTEL ROBOTICS Products and Services.

Marketing cookies. These cookies can track your online activities to help us deliver more relevant advertisements or limit the number of time that the same advertisement is shown to you.

Cookies Use when You Use Mobile Devices

Some mobile devices share the same features with computers, such as the support of full-featured browsers. When you are using this type of devices such as smart phones, we use cookies in a similar way to when you are using computers. Other devices may use different technologies, such as local storage, Software Development Kits (SDKs), or Advanced Programming Interfaces (APIs) to facilitate aforementioned processes effectuated by cookies.

We may obtain or receive information about your device, our apps, or other apps. We may also use these technologies to store information on your device. For example, we may receive information about the make and model of your mobile device when you are asking others for help through our app.

Read of Particular Cookies

Browsers will send cookies for a particular domain (such as auteldrones.com) to the website each time a device with those cookies accesses content from that domain. This means if your device stores cookies for auteldrones.com, it will send those cookies to AUTEL ROBOTICS when it accesses a webpage at auteldrones.com.

Cookie Use Without an AUTEL ROBOTICS Account or After Your Logout

We still use cookies if you do not have an AUTEL ROBOTICS account or have logged out your account. After your logout, we will use cookies to:

If you do not have AUTEL ROBOTICS account and have visited auteldrones.com, we will use cookies to protect AUTEL ROBOTICS Products and Services, and AUTEL ROBOTICS customers from malicious activity such as denial-of-service attacks and mass creation of fake accounts.

Business Information

This website is operated by AUTEL ROBOTICS Co., Ltd., 9th Floor, Bldg.B1, Zhiyuan, Xueyuan

Xili, Nanshan, Shenzhen, 518055, China.

Registered in Market Supervision Administration of Shenzhen Municipality, Nanshan Suboffice.

Company Registration Number: 91440300306077254B

Contact Number: 0086-755-8654-8489

Contact Email:

California Privacy Notice

Last Updated or Reviewed: October 21, 2020

This California Privacy Notice supplements the information and disclosures contained in our Privacy Policy. It applies to the Personal Information of certain California residents, who are Consumers receiving products or services for which we are a Business, as those terms are defined under the California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (the “CCPA”), and is effective upon the date that the CCPA enters into operation.

Briefly, and as more fully defined in the CCPA, Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Household; however, certain categories of information may be excluded, including, for example, de-identified or aggregate information, information lawfully made available from government records, medical information, data subject to HIPAA, data maintained by healthcare providers in the same manner as data subject to HIPAA, clinical trial data, consumer credit reporting agency data or data subject to the Fair Credit Reporting Act, data subject to the Gramm-Leach-Bliley Act, data subject to the Driver’s Privacy Protection Act, and data relating to vehicle ownership or warranty information.

Any capitalized terms herein are intended to have the same meaning as in the CCPA.

California Consumers’ Rights and Choices

If you are a Consumer, California law may permit you to request information regarding the:

In addition, if you are a Consumer you may:

Further, California law provides Consumers with the right not to receive discriminatory treatment by a business for the exercise of these rights regarding Personal Information.

Personal Information Collection, Disclosure, and Sale

We may collect the following categories of information about you directly or indirectly from you or our affiliates through your use of the AUTEL ROBOTICS Products and Services:

Such information may be used for the purposes for which it was collected or as otherwise permitted or required by applicable law.

We have not sold in the preceding twelve months from the date of last review of this Privacy Policy, do not currently sell, and will not sell your personal information for twelve months from the date of the last review of this Privacy Policy.

Requests

You can make requests related to your California privacy rights at the attached links . You may also make those requests by email to or in writing to AUTEL ROBOTICS Co., Ltd., 9th Floor, Bldg.B1, Zhiyuan, Xueyuan, Xili, Nanshan, Shenzhen, 518055, China. Please be aware that we do not accept or process requests through other means (e.g., via fax or social media).

We will review the information provided and may request additional information to ensure we are interacting with the correct individual. If you have an online account with us, you may be required to log-in to your account for identity verification. If you do not have an account with us, additional information to verify your identity may be required by law before we may take action upon such a request. This additional information may vary depending on the nature of your request and/or the nature of the information about which your request relates. In some cases, we may also be required by law to obtain a signed declaration under penalty of perjury from you that you are the subject of the request being made. If we suspect fraudulent or malicious activity on or from your account, we will delay taking action on your request until we can appropriately verify your identity and the request as authentic.

By law, we are not required to collect personal information that we otherwise would not collect in the ordinary course of our business, retain personal information for longer than we would otherwise retain such information in the ordinary course of our business, or re-identify or otherwise link information that is not maintained in a manner that would be considered personal information. If we have not requested specific additional information from you to verify your request, please do not send such information.

We generally will aim to avoid requesting additional information from you for the purposes of verification. However, if we cannot reasonably verify your identity or more information is needed for security or fraud-prevention purposes, we may consider any of the following factors, alone or in combination, in requesting additional information:

If your request is regarding household information, the same verification steps above are required before we can provide you with aggregate household information. For us to process a request for access to or deletion of specific pieces of information regarding your household, all members of the household must make the request, and we must be able to verify each household member.

In some cases, we may not have sufficient information about you or your household to be able to verify your identity or sufficiently differentiate you from another consumer or household to the degree of certainty required by law, in which case, we will not be able to act upon your request. In such cases, it may be unlikely that we would be able to identify you or your household in the future without collecting significantly more information or seeking to re-identify de-identified information. At this time, we do not intend to take such steps in response to a request made pursuant to this Privacy Policy and applicable law does not require that we do so. If, in the future, we determine a reasonable method to identify you or your household absent such steps, we will provide an update to you through this Privacy Policy and in response to any such request at that time.

Information that you submit for the purpose of allowing us to verify your identity in furtherance of a consumer-related or household-related request pursuant to California law will only be used by us, and our service providers if any, for that purpose and no other. Except where we are required by law to maintain such information for record-keeping purposes, we will take steps to delete any new personal information collected for the purpose of verification as soon as practical after processing your request.

Please also be aware that making any such request does not ensure complete or comprehensive removal or deletion of Personal Information or content you may have posted, and there may be circumstances in which the law does not require or allow us to fulfill your request, including, for example, where fulfilling your request may infringe upon the rights and freedoms of other consumers.

We reserve the right to charge a reasonable fee or take other appropriate action in response to requests from a consumer or household that are manifestly unfounded or excessive, in particular because of their repetitive character.

You may designate an authorized agent to make a request on your behalf pursuant to applicable law. We accept documentation of your designation in the form of a valid power of attorney and/or a notarized statement. You must submit evidence of your designation of an authorized agent in writing to: AUTEL ROBOTICS Co., Ltd., 9th Floor, Bldg.B1, Zhiyuan, Xueyuan, Xili, Nanshan, Shenzhen, 518055, China. We may require verification of your authorized agent in addition to the information for verification above for consumers and households.

Do Not Track

AUTEL ROBOTICS does not currently take steps to respond to browsers’ “Do Not Track” signals as no uniform standard to respond to such signals has been developed at this time.

Notice of Financial Incentive

With regard to our education discount program, we offer financial incentives to consumers based upon the retention of sale of a consumer’s personal information calculated based on a good-faith estimate of the value of the consumer’s data, which forms the basis for offering such financial incentives. The financial incentive offered is a discount on the price of some AUTEL ROBOTICS Products and Services, based on affiliation with an employer group or educational institution with which we partner. The categories of personal information that are implicated by the financial incentive or price or service difference include your place of employment or educational institution. You may choose to provide an email address associated with your employer or educational institution, which we will validate manually.

The method we use to calculate the value of a consumer’s data is that our calculation used in good-faith of the likelihood of increased sales of AUTEL ROBOTICS Products and Services to Consumers at your place of employment or educational institution.

You may enroll in or withdraw from our financial incentive program at any time by updating your preferences by email at , or in writing at AUTEL ROBOTICS Co., Ltd., 9th Floor, Bldg.B1, Zhiyuan, Xueyuan, Xili, Nanshan, Shenzhen, 518055, China.

Questions

For questions regarding this California Privacy Notice, contact us by email at , or in writing at AUTEL ROBOTICS Co., Ltd., 9th Floor, Bldg.B1, Zhiyuan, Xueyuan, Xili, Nanshan, Shenzhen, 518055, China.